Privacy Policy – Omnagora

At Omnagora, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

1. Information We Collect

When you shop with Omnagora, we may collect your name, phone number, email address, shipping address, order details, and other information necessary to process and deliver your order.

2. How We Use Your Information

We use your information to:

• Process and confirm your orders.

• Arrange delivery across Pakistan.

• Contact you regarding your order or delivery.

• Respond to customer questions and complaints.

• Improve our website, products, and shopping experience.

• Send promotional messages where permitted and according to your preferences.

3. Payment Information

We offer payment options displayed at checkout, which may include Cash on Delivery (COD). Payment information is handled according to the methods and service providers used for your transaction. We do not intend to collect unnecessary payment details.

4. Sharing Your Information

We may share relevant information with trusted service providers, such as courier companies, payment providers, Shopify, and technical service providers, when necessary to operate our store, process orders, deliver products, or meet legal obligations. We do not sell your personal information as a standalone product.

5. Cookies and Website Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand website activity, and improve your shopping experience. You can manage available cookie and privacy settings through your browser or our website where provided.

6. Protecting Your Information

We take reasonable steps to protect your personal information. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to manage orders, provide customer support, maintain business records, comply with legal obligations, and resolve disputes.

8. Your Privacy Choices

You may contact us to ask about the personal information we hold about you or request correction or deletion where applicable. Some information may need to be retained to fulfil legal, accounting, security, or order-related obligations.

9. Third-Party Services

Our store is hosted on Shopify and may use third-party services to support payments, delivery, analytics, or other store functions. Those services may process information according to their own privacy policies.

10. Children's Privacy

Our store is intended for general shoppers and is not knowingly designed to collect personal information directly from children without appropriate authorization where required.