Return & Refund Policy

At Omnagora, we aim to deliver your orders in good condition and as described.

1. Eligible Returns and Refunds

Returns, replacements or refunds may be considered if an item arrives damaged, defective, incorrect, or materially different from its description.

2. Proof of Damage or Defect

Customers should contact us promptly after delivery and provide their order number and clear photographs or videos showing the issue. Please keep the product, original packaging, accessories and shipping label until the claim has been reviewed.

We may request additional information or inspect the item before deciding on an appropriate resolution. Evidence will be reviewed fairly; an unboxing video may help but is not the only possible form of proof.

3. Change of Mind

We generally do not accept returns simply because a customer changes their mind, no longer wants the item, or orders the wrong product, unless required by applicable law or expressly stated otherwise for that item.

4. Resolution

Once a claim is reviewed and approved, Omnagora may offer a replacement, repair where appropriate, or refund, depending on the circumstances and applicable law.

5. How to Contact Us

Please contact us through our Contact Us page and include your order number, a description of the issue, and supporting evidence.

Contact Us: https://jicv1s-db.myshopify.com/pages/contact-us-omengora

Important: Nothing in this policy limits any consumer rights that cannot legally be excluded.